Home Solution Selling

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by Frank Watts, refined by Michael T. Bosworth (1994)

Solution selling excels at handling complex sales.
Rather than pushing products, solution sellers function as consultants, diagnosing customer problems and recommending customized product combinations meeting their requirements.
This method begins with deep-dive discovery to understand prospect pain points.

How it works
  • Prospects typically possess clear ideas about their needs and seek optimal fits, allowing representatives to engage deeply.
  • Rather than simply gauging interest, representatives share success stories to generate interest and demonstrate value from initial contact.
  • This approach builds credibility and illustrates solution impact.
  • Solution selling suits businesses offering complex, customizable, or high-value products or services, including SaaS, B2B, and financial services.
Pros
  • Focuses on delivering personalized solutions
  • Builds long-term relationships
  • Can generate higher-value deals
Cons
  • Requires deep customer business and challenge understanding
  • Can be resource-intensive
  • May lead to over-customization compromising efficiency
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